Delivery
We now deliver our entire pet food range across New Zealand right to your door!
Enjoy the convenience of having our high-quality pet food delivered wherever you are in New Zealand. See the details below.
ENTER YOUR POSTCODE TO SEE DELIVERY OPTIONS & PRICING
Shipping information
FROZEN PRODUCTS
We use various courier companies to ensure your frozen products are delivered safely. Please read the details below for information about delivery options, packaging, and other important details related to your Raw Essentials order.
- Urgent Couriers: We deliver to most areas in Auckland, Whangarei, Waikato, Bay of Plenty and Wellington. See more info below.
- NZ Couriers: We now deliver across North and South Island via NZ Couriers Overnight Service. Note: While we take every precaution with thorough packaging, next-day status checks and follow-ups, delays may occur beyond our control. Make sure to track your order and reach out to us or NZ Couriers if you have any concerns.
- Kiwi Express (Christchurch Local Only): Most Christchurch orders are delivered using Kiwi Express’s 2-3 hour courier service. See more info below.
See order cut off times in the region accordions below.
RURAL DELIVERIES
We currently do not deliver frozen products to rural addresses. Please ensure you provide a residential address for delivery.
MINIMUM ORDER QUANTITIES
We’ve set minimum order quantities to maintain product quality and reduce the chance of defrost during transit. Delivery Tip: We recommend being home (or nearby) to receive your order, as frozen products need to be placed directly in a freezer. Larger or bulk orders may be left outside for a short period, but this is at your own risk.
PACKAGING
We use sustainable packaging to keep your orders frozen and reduce waste.
- Urgent Couriers Auckland: Monday, Wednesday, and Friday: Freezer-grade cardboard box, gel ice packs, and paper.
- Urgent Couriers Other Areas: Freezer-grade cardboard box, foil bag, gel ice packs, and paper (if necessary).
- NZ Couriers: Freezer-grade cardboard box, insulation wool liner, and gel ice packs. (In 2025, we plan to switch to insulated wool liners for all deliveries!)
TREATS & FREEZE-DRIED PRODUCT DELIVERY
All non-frozen products, including natural treats, freeze-dried mixes, supplements, toys and pet care products, are delivered nationwide via NZ Post. We offer free shipping for orders over $100 (non-frozen products only).
RETURNS AND EXCHANGES
Please refer to our Returns Policy for more information on how to handle returns and exchanges.
To avoid confusion, please note: All North Island orders are packed and shipped from our Auckland Online Store, while South Island orders are packed and shipped from our Christchurch Online Store.
Important delivery update!
Due to recent changes with Urgent Couriers, we can no longer offer delivery to the following areas:
- Taupo
- Palmerston North
- Hawke's Bay
- Wairarapa
- Otaki
- Waikanae
For orders to these locations, please select NZ Couriers delivery option at checkout. If your postcode isn’t recognised, contact us, and we’ll resolve it promptly.
URGENT COURIERS DELIVERY DAYS & COSTS
AUCKLAND
BAY OF PLENTY
CHRISTCHURCH
COROMANDEL
ROTORUA
WAIHEKE ISLAND
WAIKATO
WELLINGTON
WHANGAREI
NZ COURIERS DELIVERY DAYS & COSTS
REST OF NORTH ISLAND
REST OF SOUTH ISLAND
RURAL DELIVERY
RAW ESSENTIALS | Wildly Good Advice & Nutrition
New Zealand's raw pet food experts
Frozen raw, treats and freeze dried pet food
17 pet friendly stores across New Zealand
help@rawessentials.co.nz