Delivery
We deliver frozen products to the Auckland, Whangarei, Waikato, Coromandel, Bay of Plenty, Wellington, Christchurch and throughout the South Island. Our treats, freeze-dried range, and supplements are available for delivery nationwide.
USE YOUR POSTCODE TO CHECK YOUR DELIVERY OPTIONS AND PRICES
Important delivery update!
Due to recent changes with Urgent Couriers, we can no longer offer delivery to the following areas:
- Taupo
- Palmerston North
- Hawke's Bay
- Wairarapa
- Otaki
- Waikanae
For orders to these locations, please select NZ Couriers delivery option at checkout. If your postcode isn’t recognised, contact us, and we’ll resolve it promptly.
We’re transitioning to NZ Couriers for North Island-wide delivery in the coming weeks. Thank you for your patience during this transition!
Shipping information
FROZEN PRODUCTS
We use various courier companies to ensure your frozen products are delivered safely. Please read the details below for information about delivery options, packaging, and other important details related to your Raw Essentials order.
- Urgent Couriers: We deliver to most areas in Auckland, Whangarei, Waikato, Bay of Plenty and Wellington. See more info below.
- NZ Couriers: We now deliver to the South Island and some areas of the North Island (Coromandel, Whangamata, & surrounding non-rural areas) using NZ Couriers Overnight Service. See more info below.
- Kiwi Express (Christchurch Local Only): Most Christchurch orders are delivered using Kiwi Express’s 2-3 hour courier service. See more info below.
See order cut off times in the region accordions below.
RURAL DELIVERIES
We currently do not deliver frozen products to rural addresses. Please ensure you provide a residential address for delivery.
MINIMUM ORDER QUANTITIES
We’ve set minimum order quantities to maintain product quality and reduce the chance of defrost during transit. Delivery Tip: We recommend being home (or nearby) to receive your order, as frozen products need to be placed directly in a freezer. Larger or bulk orders may be left outside for a short period, but this is at your own risk.
PACKAGING
We use sustainable packaging to help minimize defrosting.
- Urgent Couriers Auckland - Monday, Wednesday, and Friday: Freezer-grade cardboard box, gel ice packs, and paper.
- Urgent Couriers Other Areas: Freezer-grade cardboard box, foil bag, gel ice packs, and paper (if necessary).
- NZ Couriers: Freezer-grade cardboard box, insulation wool liner, and gel ice packs. (In 2025, we plan to switch to insulated wool liners for all deliveries!)
TREATS & FREEZE-DRIED PRODUCT DELIVERY
All non-frozen products, including natural treats, freeze-dried mixes, supplements, toys and pet care products, are delivered nationwide via NZ Post. We offer free shipping for orders over $100 (non-frozen products only).
RETURNS AND EXCHANGES
Please refer to our Returns Policy for more information on how to handle returns and exchanges.
*All of our North Island orders are packed and sent out of our Warehouse in Auckland, and all of the South Island orders are packed and sent out of our online store based in Christchurch.
DELIVERY DAYS & COSTS
AUCKLAND
BAY OF PLENTY
CHRISTCHURCH
COROMANDEL
RODNEY
ROTORUA
WAIHEKE ISLAND
WAIKATO
WELLINGTON
WHANGAREI
REST OF SOUTH ISLAND
REST OF NEW ZEALAND
RURAL DELIVERY
RAW ESSENTIALS | Wildly Good Advice & Nutrition
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Frozen raw, treats and freeze dried pet food
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help@rawessentials.co.nz