In-House Vet

Expert Vet Support for Raw-Fed Pets

18 Years Helping Kiwi Pets Thrive Naturally

Raw Essentials was founded in 2007 by vet Dr. Lyn Thomson, who believed in feeding pets the way nature intended — with real, raw food. That same passion for species-appropriate nutrition and ethical sourcing still drives everything we do today.

We’re here to help you give your cat or dog the best possible health through natural food and expert guidance.

Supporting Pets With Health Challenges

We’ve helped thousands of pets manage chronic and complex health issues through tailored raw feeding plans and expert support. Here are some of the common conditions we work with:

• Inflammatory Conditions – We often see improvements in dermatitis, ear infections (otitis externa), and arthritis with a raw or novel protein diet.
• Diabetes – A low-carb, high-protein diet can help stabilise blood sugar and reduce insulin needs. (Always consult with your vet before making changes.)
• Urinary Health – Raw diets support hydration, healthy gut function, and balanced urine pH, helping with FLUTD, bladder stones, and kidney issues.
• Chronic Kidney Disease – Carefully planned raw diets can support many cats (and some dogs) with CKD by providing digestible protein, hydration, and the right nutrient balance.
• Obesity – A raw diet helps pets lose excess weight while maintaining muscle and energy.
• Digestive Issues – Including food intolerances, sensitivities, and upset tummies.
• Dental Health – Raw meaty bones help naturally clean teeth and support oral health.

Have a pet on medication or prescription food? No problem — our in-house vet and nutrition team will work with your primary vet to make sure raw feeding is safe and suitable for your pet.

We Work With Your Vet, Not Against Them

Every pet is different — especially those with health issues. That’s why we offer a simple Vet Contact Consent Form, so our in-house vet team can connect directly with your regular vet. It’s all about open communication and a shared plan to support your pet’s wellbeing.

Ongoing Support from Our In-House Vet and Nutrition Team

We don’t just hand you a diet plan and walk away. Our team is here to guide you every step of the way — whether you're just starting raw feeding or managing specific health needs.

Here’s how we support your pet’s journey:

• Personalised Feeding Plans for weight, health conditions, and life stages (puppy to senior)

• Smooth Transitions to Raw with expert tips and troubleshooting

• Veterinary Support for pets with medical issues, prescriptions, or medications

• Body Condition Score Checks & Weigh-Ins at our stores

• Ongoing Follow-Ups to keep your pet thriving long term

Get Started Today

Whether you shop online for nationwide delivery or visit one of our 17 retail stores, we’re here to help you build a healthier life for your pet — with expert advice and natural nutrition.

Contact Us to create a tailored feeding plan or learn more about our support services.

Introducing VetHub – Our Unique Veterinary Support System

Raw feeding can be new for some vets — that’s why we created VetHub, a resource that brings pet owners and vets together.

Here’s what you need to know:

• We work with your vet, not replace them

• Our team offers nutritional advice only, following the VCNZ code of conduct

• We support pets on medication, with health concerns, or those needing prescription diets

• We keep detailed records and monitor key health markers

• We offer limited veterinary services with a focus on nutrition

Resources:

• Download Vet Consent Form

• Email Vet History to support@rawessentials.co.nz

• For more info for Vets check out our Vet Pack

• Check online delivery areas

We serve customers from our 17 retail stores across Auckland, Hamilton, Cambridge, Mount Maunganui, Wellington, Christchurch — and deliver from our North Island & South Island online stores nationwide (excluding rural addresses).